Delete your account
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You can delete your INVY account and all data linked to it at any time — inside the app or by email request. This page describes both paths and exactly what gets deleted. The full description of our data processing is in the Privacy Policy (sections 8–9).
1. Delete your account in the app
- Open INVY and go to the "Profile" tab → "Settings".
- Choose "Account" → "Delete account".
- Confirm the deletion.
Deletion is immediate and irreversible — no support ticket needed.
2. Request by email
If you have already uninstalled the app or cannot sign in, email info@invy.health with the subject "Delete my INVY account". Send it from the email address registered on the account — that is how we verify the request is yours (for Sign in with Apple with Hide My Email this is the relay address such as @privaterelay.appleid.com, shown in the app's profile or in your Apple ID settings → "Sign in with Apple"). We delete the account and confirm by email within 30 days — usually within a few days.
3. What is deleted
- the account: email, name, avatar, settings;
- the onboarding questionnaire (sex, age, height, weight, goal, symptoms, health answers);
- all records: meals, water, biometrics and labs, medications and supplements, workouts, streaks and achievements;
- INVY AI chat history and AI results (lab breakdowns, Conclusions);
- push tokens and notification history;
- Apple / Google sign-in identifiers and all sessions;
- Apple Health / Health Connect values synced into the account.
4. What is retained
- billing events — no longer linked to a person, kept 3 years (para. 44.3, Art. 44 of the Tax Code of Ukraine) for accounting;
- products you added to the shared catalog — with no link to your account;
- database backups — erased within 30 days of deletion.
5. PRO subscription
Deleting the account does not cancel a subscription — cancel it separately in the App Store (Settings → Apple ID → Subscriptions) or Google Play (Payments & subscriptions → Subscriptions). Refunds are handled by Apple / Google under the store's rules.
6. Contact
Data questions: info@invy.health
Support: support@invy.health