Lifetime Deal Terms

Version 1.0 · Last updated:

This document sets out the special terms for customers who have purchased the Lifetime Deal in INVY — the lifetime INVY PRO plan ("Forever" in the app). It supplements, but does not replace, the general Terms of Service: where the two documents do not conflict, they apply together. Where they conflict in matters related to the Lifetime Deal, this document takes precedence.

1. Parties

The Provider: Sole Proprietor (FOP) Adriana-Viktoriia Mytsyk, tax ID (RNOKPP) 3575205606, address: 230a Kulparkivska St., Lviv, Ukraine ("INVY", "the Provider", "we").

Support and refunds: support@invy.health
Legal inquiries: info@invy.health

The Customer: an individual who has purchased the Lifetime Deal in the INVY app (referred to as "you").

2. Definitions

Service — the INVY mobile app for iOS and Android together with its server side, maintained by the Provider, with all modules, features and data that make up the integrated product at the time of purchase.

Lifetime Deal — a one-time in-app purchase (the "Forever" plan) made through the App Store or Google Play that gives indefinite access to the PRO features of the Service under this document.

PRO features — extended capabilities of the Service available only on paid INVY PRO plans (a monthly or yearly subscription, or the Lifetime Deal). The list is in Section 5.

"Current PRO tier" — the INVY PRO access tier that exists in the Service at the time of your purchase, together with all features that will be added to that same tier in the future.

Separate tier — a new product or service that emerges in the future as a standalone product tier (for example "INVY Family" or "INVY Pro Plus"), with its own pricing and branding.

App store — the Apple App Store or Google Play, through which you made the purchase.

3. Subject of the Agreement

Under this Agreement the Provider grants you indefinite (within the meaning of Section 4) access to the PRO features of the Service for a one-time payment. The Lifetime Deal is sold only in the INVY app through the App Store or Google Play: the app store displays the price and takes the payment (Section 7). How the Agreement is formed is described in Section 14.

4. What "lifetime" means

"Lifetime" means the lifetime of the INVY Service as a commercial product maintained by the Provider. It does not mean the duration of your life as a user, and it does not mean an unlimited period independent of the Service's existence. If the Service ceases to exist (company closure, liquidation, voluntary discontinuation of support), the Lifetime Deal ends with it — with compensation under Section 9.3.

Minimum guaranteed period. The Provider commits to maintaining the Service for at least 36 months (3 years) from the date of your purchase. If during this period the Provider, on its own initiative (outside the force majeure defined in Section 15), discontinues the Service, you are entitled to full or proportional compensation under the schedule in Section 9.3.

5. What the Lifetime Deal includes

The Lifetime Deal gives you the same PRO features as an INVY PRO subscription:

AI features may have reasonable technical limits that protect the Service from abuse (such as the daily limit on free-form questions); these are always shown in the app. The feature list at the date of your purchase is Section 5 of the version of these Terms in force on that date; we will send archived versions on request (Section 16).

6. What the Lifetime Deal does NOT include

The Lifetime Deal does not cover:

How we tell "current PRO tier" from "separate tier": if a new feature logically extends the existing PRO (more detailed AI meal analysis, new analytics charts, additional metabolic-health metrics), it is automatically included in your Lifetime Deal. If it is a fundamentally new product or service (consultations by a human specialist, family sharing, a separate B2B product), it is not covered.

In disputed cases where it is unclear whether something is "an extension of the current PRO" or "a separate new tier", the interpretation is made in your favour.

7. Price and payment

The price of the Lifetime Deal, its currency and taxes are those shown by the App Store or Google Play at the moment of purchase. The price may change for new buyers; for you it is fixed at the amount you paid. The Lifetime Deal is a one-time purchase with no automatic renewal.

The payment is taken and processed by the app store (Apple or Google) under its own rules; INVY never receives your payment card details. The confirmation of payment (receipt) is sent by the store and serves as proof of purchase. If you already have an active INVY PRO subscription, cancel it in your App Store / Google Play subscription settings: buying the Lifetime Deal does not cancel the subscription automatically.

8. SLA — our service-level commitments

Availability. The Provider maintains a target Service availability of 99% per month. This excludes scheduled maintenance (no more than 4 hours per month, announced at least 48 hours in advance), force majeure, outages of third parties (Apple, Google, the hosting provider, AI providers and the other processors listed in the Privacy Policy), and DDoS attacks on the Service's infrastructure.

If in a calendar month availability falls below 95% through the Provider's fault, every Lifetime Deal customer receives one compensation of their choice: priority support for 3 months, a credit towards additional paid services (if any exist), or a written explanation of the incident with the measures taken.

Support. Email response no later than 48 hours on business days (Monday–Friday, Kyiv time). Complex inquiries get a first response within the same 48 hours together with an estimate of when the issue will be resolved.

Fix priorities for bugs reported by Lifetime Deal customers:

What the Provider does not guarantee: accuracy of medical recommendations (all AI analyses are informational, not diagnostic — see Section 4 of the general Terms of Service); compatibility with every device — the Service supports iOS 16.4 or later and Android 8.0 or later (the Health Connect integration works on devices where Health Connect is available); 100% accuracy of nutrition data (it comes from third-party sources — Open Food Facts, USDA FoodData Central, manufacturers' published data — or is an AI estimate).

9. Refunds

A short plain-language version of this section is our Refund Policy.

9.1 Refunds through the app store (including the first 14 days)

The payment for the Lifetime Deal is taken by Apple or Google, so an ordinary refund of the purchase — including within the 14-day withdrawal period where the consumer law of your country grants one (for example, the Ukrainian Consumer Rights Protection Law or EU law) — is requested through the store:

The store decides under its own rules and the law of your country; the money goes back to the payment method of your Apple / Google account. We cannot reverse a payment made through the App Store ourselves, but we will help with the request: email support@invy.health from the address registered on your INVY account.

9.2 Refunds after 14 days

Outside the 14-day period you are entitled to full or partial compensation from INVY if: the Provider persistently fails to meet the SLA (Section 8) and does not confirm readiness to remedy the situation; technical issues make the Service unusable and are not resolved within a reasonable time; or the Provider otherwise materially breaches this Agreement.

Simply no longer wanting to use the Service after 14 days is not grounds for a refund.

9.3 Refunds upon Service discontinuation

If the Provider voluntarily (outside force majeure) discontinues the Service within the minimum guaranteed period (36 months), you receive compensation calculated from the price you paid:

Period since your purchaseRefund
0–12 months100%
13–24 months50%
25–36 months25%
37+ months0% (the guaranteed period has been completed)

Notice of discontinuation is sent at least 30 calendar days before the actual shutdown, together with instructions for exporting your data.

9.4 How INVY pays compensation

Refunds under Sections 9.2, 9.3, 10.2 and 16 are INVY's own obligations, not the store's. Because only Apple can refund an App Store purchase, we pay these amounts directly as compensation — by bank transfer to an account in your name that you specify, or by another method agreed with you — within 14 calendar days of confirming the request. For Google Play purchases we may instead refund the order through Google Play where the store allows it. The amount is calculated from the price on the store receipt; if the store has already refunded the purchase, the refunded amount is taken into account.

9.5 What is not refundable

No refund is due for: extended use of the Service (more than 12 months) followed by a "changed my mind" request; matters of taste (not liking the interface, design or illustrations); intensive use of all Lifetime Deal features followed by a refund request without substantiated cause. This does not limit your statutory rights or the app stores' refund rules.

9.6 Chargebacks and disputes

If something is wrong, please email support@invy.health first, before opening a dispute with your bank or the store — we almost always solve problems faster directly. Your right to dispute a charge is not limited by this. If a purchase is refunded or a payment is reversed as a result of a dispute, the PRO access granted by that purchase may end; while a dispute opened without contacting us first is being reviewed, we may suspend that access.

10. Future feature changes

10.1 Improvements

New features added to the current PRO tier are automatically included in your Lifetime Deal. This is a benefit you receive as one of our first customers.

10.2 Deprecation

If a feature from your initial feature list (Section 5 of the version of these Terms on your purchase date) is removed from PRO, the Provider: notifies you by email to your account address at least 30 days before removal; offers an alternative or equivalent feature (where technically possible); on request, pays proportional compensation under the schedule in Section 9.3 (in the manner of Section 9.4) if the removed feature was substantial.

10.3 Moving features to a different tier

If the Provider restructures the PRO tiers (for example moving "Data export" into a new "Pro Plus" tier), Lifetime Deal customers retain full access to that feature at no extra cost — it is part of their fixed initial scope.

10.4 New separate tiers and upgrade discount

If the Provider creates a new separate tier (for example "INVY Family" or "INVY Pro Plus"), Lifetime Deal customers receive a 50% upgrade discount to that tier in recognition of their founding-customer status. The discount is valid for as long as your Lifetime Deal remains active and is provided in a way the relevant app store supports (for example a special offer or a code).

11. Account terms

The Lifetime Deal is linked to the INVY account from which it was purchased and to the Apple / Google account that paid for it (on a new device, access is restored with the "Restore purchases" button). Access is not transferable to other persons, cannot be resold or given as a gift; is not automatically inherited (in case of the owner's death or incapacity the account is closed at the request of a legal representative or, as an exception and by separate agreement, access is transferred to a spouse or children with documentary proof); and may be used on no more than 5 of your devices at the same time.

Grounds for account suspension: systematic violation of these Terms, public sharing of login credentials, automated data collection (scraping), abuse of support, a chargeback without a prior attempt to resolve the issue through support. Suspension is preceded by a written warning, with the right to appeal via info@invy.health.

12. Sales channels

The Lifetime Deal is sold only in the INVY app through the App Store (iOS) and Google Play (Android). INVY does not sell the Lifetime Deal on invy.health or through other intermediaries; if direct sales are ever introduced, we will update these Terms before they launch.

12.1 Apple App Store

Purchases through the App Store are made under the Apple Media Services Terms and Conditions, which take precedence regarding payment and payment refunds. These Terms apply as supplementary terms: they define the scope of the service, the SLA, INVY's compensation (Sections 9.2–9.4) and the relationship between you and the Provider as the provider of the Service.

12.2 Google Play

As in Section 12.1: for Google Play purchases, the Google Play terms take precedence regarding payment and payment refunds, and these Terms apply as supplementary terms.

13. Privacy

The Lifetime Deal does not change how your personal data is processed — the general Privacy Policy applies.

In particular: your health data (lab results, metabolic indicators, food diary) travels only over encrypted connections (TLS) and is stored on the hosting provider's infrastructure with disk-level encryption at rest. We do not sell this data or use it for advertising, and we share it only with the processors listed in the Privacy Policy, to the extent needed for the features you use (for example AI analysis). Regardless of the status of your Lifetime Deal, you can export your data at any time (in the app or on request) or delete your account with all its data (Settings → Account → Delete account).

14. How this Agreement is formed

This Agreement is a public offer within the meaning of Articles 633 and 641 of the Civil Code of Ukraine. Its text is available before purchase — in the app (Settings → Privacy & data → "Lifetime Deal Terms") and on invy.health. The Agreement is concluded when you complete the purchase of the "Forever" plan in the INVY app through the App Store or Google Play and the store confirms the payment: this is the acceptance of the offer under the Civil Code of Ukraine and the Law of Ukraine "On Electronic Commerce". No signature on paper is required.

The store receipt is the proof of purchase. We determine the purchase date — and therefore the version of these Terms in force on that date — from the store's records; we will send a copy of that version on request (Section 16).

15. Limitation of liability and force majeure

The Service is provided "as is". The Provider does not guarantee that the Service will meet all your expectations or suit purposes not covered by its description; that the Service will run without errors or interruptions; or the accuracy of medical recommendations — you make decisions about your health at your own responsibility, after consulting a doctor.

To the extent permitted by law, the Provider's aggregate liability on any grounds under the Lifetime Deal is limited to the amount you paid for the Lifetime Deal. The Provider is not liable for indirect damages, lost profits or decisions made without consulting a doctor. These limitations do not apply where the law prohibits them.

Force majeure (military action, natural disasters, sanctions, Apple or Google refusing to cooperate beyond the Provider's control, bankruptcy of critical third-party providers, decisions of state authorities that make the Service impossible) releases the Provider from liability for non-performance for as long as it lasts and does not require payments under the schedule in Section 9.3.

16. Changes to these Terms

The Provider may update these Terms. Principle: every Lifetime Deal customer is bound by the version of these Terms in force on the date of their purchase, with these exceptions: changes required by law apply to everyone automatically; changes that improve the terms for existing customers apply to everyone automatically; changes that worsen the terms do not apply to existing Lifetime Deal customers without their explicit consent.

If a material change affects existing customers, the Provider emails the account address describing the change and offering a choice: accept the new version, or decline it and receive compensation under the schedule in Section 9.3 (in the manner of Section 9.4).

Each version is marked with its number and update date at the top of the document; all versions are archived and sent on request to info@invy.health.

17. Governing law and dispute resolution

This Agreement is governed by the laws of Ukraine. We first try to resolve disputes amicably, by correspondence. If that fails, the dispute is heard by a court of Ukraine at the Provider's location, with regard to consumer protection legislation.

If you live in an EU country, you retain all your rights under EU consumer protection law and may seek protection from the relevant authorities of your country regardless of this section.

18. Relationship with the main Terms of Service

This document contains the special terms for Lifetime Deal purchasers. Everything not covered here (registration, usage restrictions, intellectual property, your content, account termination, etc.) is governed by the main Terms of Service. If the two documents conflict in any respect, in matters related to the Lifetime Deal this document takes precedence.

19. Contacts